↩ Return & Exchange Policy

1. Return Window

At Alofini Private Limited, we offer a 5-day return window from the date of delivery. If you are not completely satisfied with your purchase for any reason, you may return it within 5 days of receipt for a full refund or exchange — subject to the conditions below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 5 days of the delivery date.
• Items must be unused, unwashed, and in their original condition.
• All original tags, labels, and packaging must be intact.
• The item must not be from the non-returnable category (listed below).
• Proof of purchase (order number) must be provided.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Innerwear, lingerie, and swimwear (for hygiene reasons)
• Customized or personalized items
• Items purchased during clearance sale (clearly marked "Final Sale")
• Gift cards
• Items returned after 5 days of delivery

4. How to Initiate a Return

You can initiate a return through any of the following methods:

• Online: Go to My Orders, select the order, and click "Return".
• Email: Write to returns@alofini.com with your order number and reason.
• Phone: Call us at +91 8420365875 (Mon–Sat, 10am–7pm).

Once your return request is approved, we will arrange a free pickup from your registered delivery address within 2–3 business days.

5. Refund Process

After we receive and inspect the returned item, refunds are processed as follows:

• Original Payment Method: Refund is credited within 5–7 business days after quality check approval.
• Store Credit / Wallet: Instant credit upon return approval (if preferred).
• Cash on Delivery Orders: Refund via bank transfer — please provide account details when raising the return request.

6. Exchange Policy

We offer free size or color exchanges within the 5-day window, subject to stock availability. If the preferred size/color is unavailable, a full refund will be issued. Exchange items will be shipped within 3–5 business days after the original item is picked up.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a priority replacement or full refund at no additional cost to you.

8. Contact for Returns

For any return-related queries, reach out to our support team:

• 📧 returns@alofini.com
• 📞 +91 8420365875
• 🕐 Monday to Saturday: 10:00 AM – 7:00 PM IST

Last updated: January 2025 | Alofini Private Limited